The Cloud isn't everything

So what do you do when the cloud document collaboration system you rely on stops allowing logins on a Sunday and support only communicate via email ?  On a Sunday when your users need access...

Email them repeatedly and hope they either fix is as a matter of course or actually respond to the emails and look into the problem.

Luckily I keep an onsite backup so at least we can get to the files as a last resort.

This kind of thing is never mentioned when people are pushing 'cloud' solutions. I start from an assumption that things will go wrong hence the onsite backup but many people just drink the koolaid and suffer the consequences.

So much for being on holiday!

[UPDATE: turns out that they had been making a change for another customer on Friday night and they accidentally changed our SAML configuration data, breaking our account.  It took a lot of back and forth to get this checked.]